We hand make our items to order and ship to 185 countries. Receiving your sunglasses from order is normally 14-21 days worldwide.
Our policy lasts 30 days. If 30 days have gone by since the receipt of your item, unfortunately we can’t offer you a refund or exchange. Please note that this policy begins once your product has arrived, not on the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase to be included in your return shipment.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Please include your name and order number on the package so we can identify your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
How To Return
Please send us an email to firstname.lastname@example.org letting us know you would like to return your product. Send it back to the address indicated above and include a note with your order number.